Salesforce Sales Cloud Consultant Test

Which fields are not supported by Person Accounts?

1. Parent Account, Reports To

2. Account ID, Related Contacts

3. Team Members, Contacts

4. Account Owner, Role

The correct answer is: Parent Account, Reports To

Person Accounts in Salesforce combine the attributes of both accounts and contacts, which means they have specific limitations when it comes to certain fields typically associated with standard accounts. The correct choice highlights that fields such as Parent Account and Reports To are not supported by Person Accounts. This is because Person Accounts represent individual consumers rather than businesses or organizations. Therefore, the concept of a Parent Account—used to denote a hierarchical relationship between business accounts—does not apply to individual consumers. Similarly, the Reports To field indicates a reporting relationship, which again is more applicable to business entities rather than individual accounts. Understanding these limitations is crucial for any consultant leveraging Salesforce for customer relationship management, as it ensures that the system is used in a way that aligns with its configuration and intended use cases. In contrast, the other options include fields that are relevant in different contexts or for standard accounts but may not be capable of being used with Person Accounts due to the nature of how they are structured and utilized. This understanding helps deepen the comprehension of how Person Accounts function differently compared to standard accounts.