Salesforce Sales Cloud Consultant Test

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Study for the Salesforce Sales Cloud Consultant Test with our comprehensive quiz. Challenge yourself with flashcards and multiple choice questions, complete with hints and comprehensive explanations. Prepare confidently for your certification exam.

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How can a user be deleted in Salesforce?

Using an external application
Going to their profile and clicking the delete button
Deleting all information from their profile
You cannot delete a Salesforce User

The correct answer is: You cannot delete a Salesforce User

In Salesforce, a user cannot be simply deleted. Instead, when a user's role is fulfilled, the common practice is to deactivate the user rather than deleting them from the system. This ensures that historical data remains intact and that any associated records and activities retain their integrity, as Salesforce maintains a log of user activity for audit and reporting purposes. When a user is deactivated, they can no longer log in or perform actions within the Salesforce environment, but their historical data, such as activities and contributions to records, remain accessible for continuity and analytical reasons. This practice helps maintain data integrity and compliance with data management standards, particularly for organizations that require a full audit trail of user actions. The other scenarios where users are discussed—like using an external application or deleting information from their profile—do not align with Salesforce’s data management policies. This further reinforces the idea that user deletion is not permitted within the platform.